JR-7476: Tech Support | WFH

Work with the Number One Workplace as a Tech Support and go onwards in your career!

Job Description

• Respond to questions drawing on the knowledge base to support the response

• Triage requests and apply the most appropriate course of action based on the degree of difficulty of the question

• Provide well composed, spelling & grammatically correct email and chat responses

• Assess whether a problem could be solved quicker or better meet the needs of the customer by making an outbound voice call

• Direct Integrator, Data service, Complaints, Feature Requests and Product Investigations to the correct channels

You will be required to use the following applications:

• Slack

• Zoom.us

• Google Suite, eg Drive, Calendars, Docs, Sheets, Slides, Forms etc.

• Zendesk

• PropertyMe Experience is a must (Real Estate BPO for 1+ years)

• PropertyMe mobile App’s

Salary Range

To be discussed

Work Setup

● Work From Home

● Morning Shift

Qualifications And Requirements:

• PropertyMe Experience is a must (Real Estate BPO for 1+ years)

• Education or experience in a related field

• Must be a self-starter, the ability to dig in and solve problems

• Must be organized and detail-oriented

• Strong verbal and written communication

WHY WILL YOU LOVE WORKING WITH CLOUDSTAFF?

Cloudstaff is committed to building the Number One Workplace in the Philippines by creating a fun, family-friendly, and stress-free work environment. Our workplaces are designed with both productivity and relaxation in mind.

Perks and Benefits

✔ Great pay

✔ Fun and generous parties, both virtual and actual

✔ Relaxation and recreational facilities

✔ Overflowing quarterly perks

✔ Ongoing career advancement opportunities

✔ 5-day work week

✔ HMO + 1 free dependent on the 16th day of employment

✔ Physical and mental wellness support

Take your career to the next level with Cloudstaff!