MINIMUM REQUIREMENTS

Education: 

• Candidate must be at least a Senior High/Vocational graduate or at least college level (2 years undergraduate is accepted)

Relevant Experience:

• Minimum 6 months to 1-year experience in customer service or with related work experience (if new hire)
• BPO experience is an advantage.

Business Understanding:

• Knowledge in efficiently responding to external customers via voice and non-voice channels in adherence to agreed business standards/metrics.

Technical Knowledge

• Basic knowledge of MS Office. 
• Must be able to type at least 30 wpm.
• Average verbal and written communication skills.

AREAS OF RESPONSIBILITY

• Responds to customer queries, complaints, issues, and concerns via voice and non-voice channels by the set targets and objectives.
• Documents and reports of all transactions transpired daily
• Administers after-sales requests from the customer.
• Applies technical knowledge and procedures in addressing customer concerns.
• Coordinates with other departments if needed.
• Meets and exceeds personal/team KPIs.