Ibex Global Solutions Philippines Inc.
Tech Support Representative
Pasig / Full Time
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Tech Support Representative - Earn up to 23K package!

JOB DESCRIPTION

  • Utilize client base tools to provide accurate and consistent, responses to customer inquiries
  • Suggestively sell Client products and/or services.
  • Follow-up and escalate resolution actions related to unresolved issues
  • Troubleshoot and resolve email setup issues
  • Utilize chat services using proprietary software to detect, troubleshoot, and correct issues
  • Troubleshoot, detect and correct configuration errors
  • Additional assigned duties and tasks may be required as needed.

 

QUALIFICATION

  • At least 2nd year college undergraduate for inexperienced candidates
  • If not, at least high school graduate with minimum of 6 months call center experience
  • Excellent communication skills
  • Call center experience is an advantage
  • With Technical Account background is an advantage

BENEFITS

  • HMO on 3rd month plus 2 free dependents (1st dependent on 6th month and 2nd dependent on 1st year)
  • Career Development, Growth and Promotion.
  • Competitive Compensation Package´╗┐

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