Ibex Global Solutions Philippines Inc.
Customer Support Specialist
Mandaluyong / Full Time
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Earn up to 28K monthly | Customer Support Specialist  

We are conducting an over the phone interview! What are you waiting for? Work from home opportunities are available! 

Customer Support Specialist - Web Hosting Account

Customer Support Specialists need a deep understanding of products and services and demonstrate a strong knowledge of internet and email technology.

Job Responsibilities:

  • Troubleshoots products as needed in order to deliver stellar customer service. 
  • Demonstrates ownership for issues pertaining to customer service questions, including by researching and providing solutions for issues of moderate complexity.
  • Consults with customers via inbound telephone calls on their unique business needs while seeking opportunities for add-on products that work with existing core products to help them reach their online goals, all while providing first-call-resolution.
  • Demonstrates extraordinary interpersonal skills and the ability to thrive, multi-task, and prioritize in a high-volume, dynamic environment.

 

Skills Needed: 



  • Understanding of Internet Technology required, such as using internet browsers, File Transfer Protocol, web hosting, web registrar, Wordpress, web security, e-mail, MS Office.
  • Ability to research and investigate hosting related issues using multiple systems and to provide support to customers.
  • Ability to deliver an amazing “WOW” customer service experience.
  • Open to developing your sales skills, closing sales effectively, and overcoming objections.
  • Ability to learn and adapt to new environments, processes, and systems quickly and thrive in a dynamic, changing environment.
  • Ability to build rapport with new and existing customers while multi-tasking and following a consultative sales approach.

 

Qualifications: 



  • At least 6 months to 1 year of customer service and/or sales experience.
  • At least 6 months of tech support experience in information technology, File Transfer Protocol, web 

  • With good to excellent english communication skills (speaking and listening)

  • Amenable to work on shifting schedule and extended hours. 
  • Ability to multi-task multiple systems and navigate the internet quickly and efficiently.

 

Benefits:

  • HMO on 3rd month plus 2 free dependents (1st dependent on 6th month and 2nd dependent on 1st year)
  • Career Development, Growth and Promotion.
  • Competitive Compensation Package

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