Job Highlights

• Best Employer Brand Awardee in 2020
• Excellent perks and benefits
• Career Development Programs

Job Description

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

• Competitive remuneration, great perks, and performance incentives.
• Comprehensive medical, insurance, or social security coverage.
• World-class workspaces.
• Engaging activities and recognition programs.
• Strong learning and development plans for your career growth.
• Positive culture for you to #BeMore at work.
• Easy to locate area with direct access to public transport.
• Flexible working arrangements.
• Be coached and mentored by experts in your field.
• Join a global company, winner of hundreds of industry awards.

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

• Handle phone-in/chat enquiries of current and prospective members
• Identify cause of problems and recommend solutions
• Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
• Maintain member accounts whenever there are changes in their profiles
• Send program-related collaterals and forms
• Advise on latest promotions and mechanics
• Manage feedback/ complaints and liaise with backend support to resolve members’ issues
• Involve in ad-hoc projects
• Meet daily KPI requirement



Who are we looking for?

• Completed 2 years in college.
• With at least 1 year of international airline account experience in a BPO.
• Must be familiar with the GDS system.
• Experience in chat or email support is also an advantage.
• Strong verbal and written English communication skills.
• Amenable to work in rotating shifts.
• Can work in Ortigas Center, Pasig City.