Premium Airline Account | Travel Experience Associate
Ortigas, Pasig City / Fulltime
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Job Highlights

  • Best Employer Brand Awardee in 2020
  • Excellent perks and benefits
  • Career Development Programs

Job Description

Do you aspire a rewarding career that lets you do more and achieve more? Unleash your full potential at work with TDCX, an award-winning and fast-growing BPO company.

Work with the world’s most loved brands and be with awesome, diverse people. Be home, belong, and start your journey to #BeMore!

Top reasons to work with TDCX

  • Competitive remuneration, great perks, and performance incentives.
  • Comprehensive medical, insurance, or social security coverage.
  • World-class workspaces.
  • Engaging activities and recognition programs.
  • Strong learning and development plans for your career growth.
  • Positive culture for you to #BeMore at work.
  • Easy to locate area with direct access to public transport.
  • Flexible working arrangements.
  • Be coached and mentored by experts in your field.
  • Join a global company, winner of hundreds of industry awards.

What is your mission?

You will help us deliver excellent service to our partner brands by performing these tasks:

  • Handle phone-in/chat enquiries of current and prospective members
  • Identify cause of problems and recommend solutions
  • Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules
  • Maintain member accounts whenever there are changes in their profiles
  • Send program-related collaterals and forms
  • Advise on latest promotions and mechanics
  • Manage feedback/ complaints and liaise with backend support to resolve members’ issues
  • Involve in ad-hoc projects
  • Meet daily KPI requirement

Who are we looking for?

  • Completed 2 years in college.
  • With at least 1 year of international airline account experience in a BPO.
  • Must be familiar with the GDS system.
  • Experience in chat or email support is also an advantage.
  • Strong verbal and written English communication skills.
  • Amenable to work in rotating shifts.
  • Can work in Ortigas Center, Pasig City.

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