United Coconut Planters Life Assurance Corporation
Customer Care Associate (Healthcare)
Feliza Building, V.A. Rufino St, Legaspi Village, Makati City / Work On-site
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Job Description

  • Responsible for prompt and effective handling of healthcare related inquiries and concerns
  • Provides assistance / support in directing issues or concerns related to other departments
  • Elevates complex complaints from clients to immediate superior
  • Handles explanation of benefits and limitations of coverage to members for inpatient and outpatient availments through calls, texts, and emails
  • Monitors and practice proper safekeeping of client information
  • Performs other duties as may be assigned by the immediate superior.

Minimum Qualifications:

  • Candidate must possess at least a Bachelor's/College Degree, preferably from a medically allied course
  • At least 1 year(s) of working experience in the related field is preferred for this position.
  • Preferably 1-4 Yrs Experienced Employees specializing in Customer Service or equivalent.
  • Excellent listening and oral communication skills
  • Service orientation and relationship management skills
  • Full-Time position(s) available.

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