Via Appia Philippines Inc.
Application Support Engineer
LN Building, Shaw Blvd. Mandaluyong / Full-Time
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Duties and Responsibilities:

● Assess issues and provide resolution

● Responsible for Incident Management process

● Answering incoming customer questions, by phone and/or email

Production Deployment Support

● Application Backup

● Patch deployment

● Post Deployment validation

Prod Application Support Activities

● Investigation of errors encountered

● Investigate all other application issues

● Data Extraction

● Report Generation

● Rerun Process model

● Retrigger Application

● Executing Scripts

Platform Support

● Monitoring Server Utilization

● Clean-up process models or delete old error process models

Preferred Qualifications

● Knowledge of mobile development, RPA, DevOps is a plus

● Knowledge on cloud setup and support is a plus

● ITIL certification is a plus

Required Skills and Qualifications

● Extensive knowledge in SQL, Database Design, and Database Management

● 3-5 years of experience supporting and developing web apps / mobile apps

● Knowledgeable in Scrum Agile

● Understanding of Software Development Life cycle

● Has strong problems solving/probing skills

● Can handle client effectively

● Strong verbal and written communication

● Active team player, self-starter, and multitasker

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